Refunds & Cancellation
At Decoghar, customer satisfaction is our top priority. We strive to provide high-quality home decor products, but if you are not entirely satisfied with your purchase, we are here to help.
1. Cancellation Policy
- Order Cancellations: You can cancel your order within 24 hours of placing it. Once the order has been processed or shipped, cancellations will not be possible.
- To cancel your order, please contact us at +91 85270 77625 or email us at Info@decoghar.com with your order details.
2. Return & Refund Policy
We accept returns within 7 days of receiving your order, provided that the items meet the following conditions:
- The product must be unused, unwashed, and in the same condition that you received it.
- It must be in the original packaging with all tags intact.
Steps for Returns:
- Contact our customer service at +91 85270 77625 or email info@decoghar.com within 7 days of receiving your item.
- Provide your order number and reason for the return.
- Once your return request is approved, you will receive instructions on how to return the item.
3. Refunds
- Once we receive your returned item, we will inspect it and notify you of the status of your refund.
- If the return is approved, the refund will be processed to your original method of payment within 7-10 business days.
- Please note that any shipping charges are non-refundable, and return shipping costs will be the responsibility of the customer unless the product received was damaged or defective.
4. Non-Returnable Items
The following items are non-returnable:
- Products that have been used, washed, or altered.
- Custom-made or personalized items.
- Items purchased during sales or promotional events.
5. Damaged or Defective Products
If you receive a damaged or defective product, please contact us immediately at +91 85270 77625 or email info@decoghar.com. We will arrange for a replacement or refund after reviewing the issue.
6. Contact Us
If you have any questions or need further assistance, feel free to contact us at:
- Phone: +91 85270 77625
- Email: Info@decoghar.com
We are here to ensure your shopping experience with Decoghar is as smooth as possible.