Shipping Policy
At Decoghar, we are committed to delivering your home decor products safely and efficiently. Please read our shipping policy to understand how we handle orders, shipping, and delivery.
1. Shipping Locations
We currently deliver across India. Unfortunately, international shipping is not available at this time.
2. Processing Time
All orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has been dispatched.
3. Shipping Time
- Standard Delivery: 3-8 business days, depending on your location.
- Express Delivery (if available): 1-3 business days. Please note that delivery times may vary slightly during high-demand periods, like festive seasons or sales.
4. Shipping Charges
We offer the following shipping options:
- Free Shipping: On all orders above ₹1999.
- Standard Shipping Charge: A flat rate of ₹99 for orders below ₹1999.
5. Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your order on our website or through the courier partner's tracking system.
6. Delivery Issues
If your order arrives damaged, or if there are any missing items, please contact us at info@decoghar.com within 48 hours of receiving your delivery. We will work swiftly to resolve any issues.
7. Delays
In some cases, unexpected delays may occur due to factors such as weather conditions, logistical issues, or public holidays. We will notify you of any significant delays as soon as possible.
8. Return to Sender
If your package is returned to us due to an incorrect address, refusal of the package, or multiple missed delivery attempts, we will contact you to arrange re-shipment, which will incur additional shipping costs.
9. Contact Us
For any shipping-related queries, please reach out to us at info@decoghar.com or call +91 85270 77625. We are here to assist you.
