Handfinished Premium Carpet
Handfinished Premium Carpet
To be eligible for an easy return, we kindly request that you create an account before placing your order. This allows us to quickly verify your purchase details, making the return process straightforward and efficient.
Conditions for Returns and Exchanges:
Products are eligible for returns only if there is a manufacturing fault that cannot be fixed.
To be eligible for a refund or replacement, requests for returns and exchanges must be made within 48 hours of receiving the order.
We kindly request customers to provide multiple images: one showing the product open for damage inspection and another with the product securely packed. This step is crucial for processing the return or exchange efficiently.
Refund Processing:
Prepaid Order Refund: Refunds for prepaid orders are processed promptly within 48 hours after the product is picked up from your location.
COD Order Refund: Refunds for Cash on Delivery (COD) orders are processed between 8-10 working days after the product is picked up from your location. This process is initiated upon receiving your bank details. Please note that cash refunds are not provided.
- Cushion covers are delivered within 6-8 working days from the date of order.
- Carpet orders are delivered within 22-23 working days from the date of order.
- Carpets are carefully inspected prior to shipment, and request you to check your order upon receipt.If a defect is discovered, please contact our Customer Care team at +91 8527077625 or info@decoghar.com within 48 hours of receiving your order.
- Our office timings are 10:00 am – 7:00 pm from Monday to Saturday. (Excluding National Holidays).Please
Note: 1. The design and motif dimensions may vary according to different sizes.
2. Colors may differ slightly due to photography lighting and screen variations.
Vacuum once a week. Gently brush surface to remove dust. For minor stains, use a damp cloth with mild detergent to spot-clean the affected area.
